Terms of Service

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you (either as an individual or on behalf of a business entity) and Konnecs (“Konnecs,” “we,” “us,” or “our”). By creating an account, accessing the Service, or otherwise using any part of the platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page and notify you by email or in-app notice at least 30 days before material changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

2. Description of Service

Konnecs is a multi-tenant customer relationship management (CRM) SaaS platform that provides the following features to registered organizations:

• Contact management — store, organize, tag, and track leads and customers
• Form builder and embed — create custom forms and embed them on external websites via a JavaScript widget
• Scheduling and appointments — define event types, set availability, and allow contacts to book appointments
• Email notifications and reminders — automated transactional emails sent on your behalf
• Pipeline and notes — track deal stages and add notes to contact records
• Team management — invite team members to collaborate within your organization
• Integrations — optional connections to Google Calendar, Stripe, and Zoom

We reserve the right to add, modify, or discontinue any feature of the Service with reasonable notice. We will not remove core functionality without providing at least 30 days' notice and a reasonable migration path.

3. Account Registration

To use the Service, you must create an account. By doing so, you represent and warrant that:

• You are at least 18 years of age
• All information you provide is accurate, current, and complete
• You will maintain the accuracy of your account information and update it promptly when it changes
• You are authorized to enter into these Terms on behalf of any organization you represent
• You will register no more than one organization per business entity unless you have our written permission

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at hello@konnecs.com if you suspect unauthorized access to your account.

4. Free Plan and Paid Plans

Konnecs offers a free tier with limited features and paid subscription plans with expanded capabilities. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis according to your selected billing cycle.

• All fees are stated in US dollars and are non-refundable except as required by law or as expressly stated in these Terms
• We may change our pricing at any time. We will give you at least 30 days' notice before any price change affects your subscription
• If you do not accept a price change, you may cancel your subscription before the change takes effect
• Downgrading your plan may result in loss of access to certain features or data that exceeds the limits of your new plan
• Taxes, if applicable, are calculated and added at checkout based on your billing location

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use the Service to:

• Send unsolicited bulk messages (spam) or violate any applicable anti-spam law
• Collect or process data about individuals without a lawful basis or without their knowledge where required by law
• Store, transmit, or distribute any content that is illegal, harmful, defamatory, obscene, or infringes third-party intellectual property rights
• Attempt to gain unauthorized access to any part of the Service, other users' accounts, or our underlying infrastructure
• Conduct automated scraping, load testing, or use the API in ways that unreasonably burden our infrastructure without our written consent
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use the Service in any way that violates applicable local, national, or international laws or regulations

We reserve the right to suspend or terminate accounts that violate this section, with or without prior notice depending on the severity of the violation.

6. Intellectual Property

Our platform. Konnecs and its licensors own all intellectual property rights in and to the Service, including the software, user interface, design, logos, trademarks, and documentation. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use it as described here.

Your content. You retain all ownership rights to the content you create, upload, or import into the Service, including contact data, form definitions, notes, and any other material. You grant us a limited, non-exclusive, royalty-free license to store and process your content solely to the extent necessary to provide the Service to you.

Feedback. If you provide us with suggestions, feedback, or ideas about the Service, you grant us the right to use that feedback without restriction or compensation to you.

7. Data Ownership

You own your data. This includes all contact records, form submissions, appointment data, notes, and any other information you import or generate through the Service. We will not use your data for any purpose other than providing the Service to you, as described in our Privacy Policy.

You can export your data at any time from within the Service. Upon termination of your account, a data export will remain available for 30 days, after which your data will be permanently deleted from our systems.

8. Service Availability

We aim to maintain 99.9% uptime for the Service, excluding scheduled maintenance windows, which we will announce in advance when possible. However, we do not guarantee any specific level of availability. The Service is provided “as is” and we make no warranties, express or implied, regarding uptime, reliability, or fitness for a particular purpose.

We will use commercially reasonable efforts to notify you of planned maintenance in advance and to minimize disruptions. Unplanned outages will be communicated through our status page as quickly as practicable.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Konnecs and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total fees you paid to Konnecs in the 12 months immediately preceding the event giving rise to the claim, or (b) $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Konnecs and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any applicable law or regulation, or (d) any content you submit through the Service.

11. Termination

By you. You may terminate your account at any time from Settings → Account → Delete Organization. If you are on a paid plan, you will retain access until the end of your current billing period. We do not provide prorated refunds for unused time except as required by law.

By us. We may suspend or terminate your access to the Service at any time if (a) you materially violate these Terms and fail to cure the violation within 10 days of our written notice, (b) you engage in fraudulent activity, (c) we are required to do so by law, or (d) continued operation of your account poses a risk to the Service or other users. Where possible, we will provide reasonable advance notice.

Upon termination, your right to use the Service ceases immediately. Your data will remain available for export for 30 days following termination, after which it will be permanently deleted.

12. Confidentiality

Each party may have access to confidential information of the other party in connection with the Service. Each party agrees to protect the other's confidential information with at least the same degree of care it uses to protect its own confidential information, and not to disclose it to any third party except as permitted under these Terms or required by law.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the applicable jurisdiction without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms or the Service shall be resolved through binding arbitration or, where arbitration is not permitted, in the courts of the applicable jurisdiction.

Before initiating any formal dispute resolution, we encourage you to contact us directly at hello@konnecs.com so we can attempt to resolve the issue informally.

14. General Provisions

• Entire agreement — these Terms and our Privacy Policy constitute the entire agreement between you and Konnecs regarding the Service and supersede all prior agreements
• Severability — if any provision of these Terms is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force
• No waiver — our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision
• Assignment — you may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely
• Force majeure — neither party is liable for delays or failures in performance caused by events beyond their reasonable control

15. Contact Us

If you have questions or concerns about these Terms, please reach out to us: